Shipping policy

Last Updated: October 20, 2026

Mavzavelle aims to provide clear and accurate information about order processing, shipping options, estimated delivery times, and shipment tracking. Please review this policy before placing an order.

1. Geographic Delivery Coverage

Mavzavelle ships to eligible addresses in the United States and selected international destinations. Available destinations and shipping options depend on the delivery address, carrier availability, and applicable restrictions. Please review the shipping options and any applicable charges displayed at checkout before completing your order.

2. Excluded Destinations and Shipping Restrictions

We may be unable to ship to certain addresses or destinations because of carrier restrictions, service limitations, or applicable legal requirements. If we cannot fulfill an order because of a shipping restriction, we will contact you using the contact information provided with your order.

If an order is canceled because it cannot be shipped, any refund due will be issued in accordance with our published policies and applicable law. Refunds will be processed using the applicable payment and refund procedures.

3. Order Processing and Handling Times

Order processing generally takes 1–3 business days after payment confirmation. Processing time is separate from transit time and does not include the time required for the carrier to deliver your package.

Processing and dispatch may be affected by order verification, payment review, public holidays, or other circumstances that reasonably delay fulfillment. The stated processing timeframe is an estimate and does not guarantee a specific dispatch date.

4. Shipping Methods and Estimated Transit Times

For orders shipped within the United States, estimated transit time is generally 6–9 business days after the package has been handed over to the carrier. This estimate is separate from order processing time and is not a guaranteed delivery date.

For international orders, available shipping methods and applicable charges will be displayed at checkout where supported. Transit times may vary depending on the destination, carrier operations, customs procedures, and other factors. Any international delivery estimate provided at checkout or through an order update is an estimate unless an expressly guaranteed service is offered and purchased.

If we cannot ship an order within an applicable promised timeframe, we will provide any notice, request any required consent to a delay, and offer any cancellation or refund options required by applicable law.

5. Shipping Rates, Taxes, and Customs Charges

Eligible orders shipped within the United States qualify for free standard shipping. Any available shipping upgrades or shipping charges for international orders will be displayed at checkout before payment is submitted.

Applicable taxes collected at checkout will be calculated and displayed as required by law and the checkout configuration applicable to your order.

International shipments may be subject to import duties, customs charges, taxes, or other fees imposed by the destination country. Unless the checkout or applicable shipping terms expressly state otherwise, these charges may not be included in the amount paid at checkout. Responsibility for such charges will be determined by the terms presented for the order and applicable law. Please review the available destination-specific information before placing an international order.

6. Tracking Updates and Delivery Confirmation

When tracking information is available, we will provide it through the contact channel associated with your order. Tracking availability and update frequency depend on the carrier and its systems.

Tracking information may indicate that a package has been accepted, processed, is in transit, or has been marked as delivered. Tracking updates may take time to appear after dispatch. A carrier scan is one source of shipment information and may not, by itself, resolve every delivery dispute.

If tracking information appears incorrect, your package appears delayed, or you cannot locate a package marked as delivered, please contact us so we can review the available information and assist you.

7. Address Accuracy and Delivery Issues

Please ensure that your shipping address is complete and accurate before submitting your order. Include the recipient's name, street address, apartment or unit number where applicable, city, state, postal code, and any contact details requested at checkout.

If you notice an address error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been handed over to the carrier.

If a package cannot be delivered, is returned to the sender, or is awaiting collection, please contact us for assistance. Any available reshipment, cancellation, or refund will be handled in accordance with the order details, our published policies, and applicable law. We will not impose undisclosed charges.

8. Split Shipments

An order containing multiple items may be shipped in more than one package when necessary for fulfillment. When separate packages are dispatched, tracking information may be provided separately for each package when available.

We will not charge additional shipping fees solely because an order is split into multiple packages.

9. Refused Deliveries and Returned Packages

If a package is refused, left uncollected, or returned to the sender, please contact us so we can review the circumstances and explain the available options.

Any cancellation, refund, or shipping-related charge will be handled in accordance with our Return & Refund Policy, the details of the order, and applicable law. We do not charge a restocking fee for eligible returns. No fee or deduction will be applied unless it is permitted by law and consistent with our published policies.

10. Delays Beyond Our Reasonable Control

Severe weather, natural disasters, customs inspections, carrier service interruptions, labor disruptions, and other events beyond our reasonable control may affect shipping and delivery schedules.

If we become aware of a material delay, we will provide relevant updates when reasonably available. Nothing in this policy limits any consumer rights or remedies available under applicable law.

11. Shipping Support and Contact Information

If you have questions about shipping, tracking, or delivery, please contact our customer support team using the information below.

Store Name
Mavzavelle

Website
https://www.mavzavelle.com/

Email
hello@mavzavelle.com

Phone
+1 580-243-2342

Business Address
103 N D St, Duncan, OK 73533, United States

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM Central Time (CT)
Saturday–Sunday: Closed

For return eligibility and return instructions, please review our Return & Refund Policy and contact us before sending any item back.