Refund policy

Last Updated
October 20, 2026

1. Return Policy at a Glance

Mavzavelle accepts return requests within 30 days of delivery. We cover return shipping costs for eligible returns and do not charge a restocking fee.

Please contact our customer support team before returning an item. We will review your request and provide the applicable return instructions, authorized return destination, and shipping arrangements.

Nothing in this policy excludes, restricts, or overrides any consumer rights or remedies that cannot lawfully be excluded or limited under applicable law.

2. Return Eligibility and Return Window

You may request a return within 30 days of delivery. The return period begins on the date the order is delivered. Any additional rights or remedies available under applicable law remain unaffected.

To request a return, please provide your order number, identify the item you wish to return, and briefly explain the reason for your request. Our customer support team will review your request and provide the applicable instructions.

If an item arrives damaged, defective, incorrect, or materially different from its description, please describe the issue when contacting us. Photographs, where reasonably available, may help us assess the issue and determine the appropriate next steps.

3. Return Authorization and Instructions

Please contact our customer support team before sending an item back. We will review your request and provide the applicable return instructions, including the authorized return destination and shipping arrangements.

Do not send a return to an address that has not been confirmed by our customer support team. Please package the item securely and follow the instructions provided.

Return authorization helps us identify and process your return and does not waive or restrict any rights available to you under applicable law.

4. Return Shipping Costs and Fees

Mavzavelle covers return shipping costs for eligible returns. We do not charge a restocking fee.

Please contact our customer support team before purchasing a return shipping label or arranging a return shipment. We will confirm the applicable shipping method and explain how the return shipping costs will be covered.

Please follow the return shipping arrangements confirmed by our customer support team to help ensure that your return is handled correctly and unnecessary shipping costs are avoided.

5. Damaged, Defective, Incorrect, or Misdescribed Items

If your order arrives damaged, defective, incorrect, or materially different from its description, please contact us with your order number and a description of the issue.

Where reasonably available, photographs may help us assess the issue. After reviewing the information, we will explain the next steps and the appropriate resolution in accordance with applicable law.

Depending on the circumstances and applicable law, available remedies may include repair, replacement, refund, or another legally required remedy. Nothing in this policy limits any rights or remedies to which you are entitled under applicable law.

6. Return Inspection

After an authorized return arrives, we may inspect the item to verify its identity and condition and to assess the return request.

We will communicate the outcome of our review and explain any applicable decision. An item will not be rejected solely because it was handled in a manner reasonably necessary to establish its nature, characteristics, and functioning.

Any decision affecting return eligibility or the amount of a refund will be consistent with the terms disclosed at purchase and applicable law. We do not charge a restocking fee.

7. Refunds and Refund Timing

When a refund is due, Mavzavelle will process it in accordance with this policy and applicable law. Where supported, refunds will generally be issued to the original payment method.

After a refund is issued, the time required for the funds to appear in your account may vary depending on your payment provider, bank, or card issuer. We cannot guarantee the processing time of an external payment provider.

If you have questions about a refund, please contact our customer support team and include your order number. We will review your inquiry and provide available information about the refund status.

8. Order Cancellation Requests

If you wish to cancel an order, please contact us as soon as possible and provide your order number. We will review the order status and let you know whether cancellation is possible.

A cancellation request is not confirmed until we communicate the outcome. If an order has already been dispatched or handed to a carrier, cancellation through the normal order process may no longer be possible. Any applicable rights under consumer law remain unaffected.

9. Questions and Payment Disputes

If you have questions about a return, refund, cancellation, or payment adjustment, please contact our customer support team. We will review your inquiry and assist you with the next steps.

Contacting us does not limit your right to raise a dispute with your payment provider or exercise any rights available under applicable law.

10. Contact Information

Store Name
Mavzavelle

Website
https://www.mavzavelle.com/

Email
hello@mavzavelle.com

Phone
+1 580-243-2342

Business Address
103 N D St, Duncan, OK 73533, United States

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM Central Time (CT)
Saturday–Sunday: Closed

Related Policies

Please review our Shipping Policy, Payment Policy, Privacy Policy, and Terms of Service for additional information about shipping, payments, personal information, and the terms governing your purchase.